FAQs

Will I pay more ordering from POSH online than in the POSH Store?

NO you will not! Our policy at POSH is to charge less than the recommended retail price on 98% of our products and nothing is priced at over the recommended price. We believe that just because you expect and want good quality products that you should not have to pay a higher price for them.

Can I change my order once it has been placed?

If you contact us before your goods are packed and shipped, then yes you can. If you order has been packed ready to be shipped, we can change it, but there will be a $5 fee applied. Unfortunately, if your order is already shipped, then the order cannot be recalled and changed.

Can I cancel an order?

If you contact us before your goods are packed and shipped, then yes you can. If you order has been packed ready to be shipped, there will be a $5 cancellation fee applied. Unfortunately, if your order is already shipped, then the order cannot be cancelled.

Can I collect my order from the POSH Shop instead of paying for delivery?

Yes, of course you can! One of the benefits of being both an online shop and an offline shop is that our customers have greater choice in their purchase. If you wish to collect your order yourself, or have someone else collect it for you, just select that option on the order form. This will save you the fee for delivery. To collect your order from our store, all you will need to do is bring in a copy of your order as proof of purchase. If you want someone to collect it for you, give them the order number supplied with your order and the name of the person who’s name is on the order and they can collect it for you.

Can I pay for my order when I collect it direct from POSH?

Yes you can. If you selected to pay for your order offline and selected to collect your order in store, then when you come to collect your order, you can pay for the order over the counter. This way, you can use Visa, Mastercard, Bankcard, Diners, American Express, EFTPOS, or cash to pay for your order.

Can I order things to be sent overseas?

Yes you can. However, it can be complicated. It is best to contact us first BEFORE you place and pay for any order by emailing us at posh@posh.com.au or phoning us toll free (Australia only) on 1800 672 203. We will then process your order over the phone with you. You will need to remember that shipping orders overseas can end up costing a lot of money for delivery. We have to charge more per item to send it internationally, so once we know what you are wanting to send, we will give you a quote for the postage, so you know how much it will end up costing you BEFORE your order is placed. If you would like to order a gift to be sent overseas, but you are not sure what would be best, please feel free to call us on our toll free number – 1800 672 203 (within Australia only)– or email us on posh@posh.com.au and we will happily advise you on the most suitable gift, and the cost related to sending that gift overseas.

Please note : any orders placed through the website to be sent to overseas addresses, without our knowledge and approval, will have to be cancelled and any payments will be refunded instantly. This is due to many international orders that have turned out to be fraudulent. We will do this for the protection of card holders as well as ourselves. We hope you can understand this.

What happens if my order arrives damaged?

You have two options available to you. Call us on our toll free number – 1800 672 203 – and let us know straight away. We will then discuss options. Or, you can bring the item back to our store (Shop 18 Balnarring Village Shopping Centre, Balnarring, Victoria, 3926). But you only have 7 days in which to report any damages.

Do I have to have a credit card to pay for my order?

No you don’t! Many people choose not to have a credit card, or do not like to use theirs online. At POSH we don’t see you should not be able to order online because of that. So we have options for you. You can either phone us direct to place your order, fax your order through, or even email or post us your order. You can then either pay via direct debit into our bank account, money order, bank cheque, or come into the store and pay for your order via cash or EFTPOS. You can also pay us using your credit card if you fax, mail or phone us (we do not recommend you send your credit card details via emails). If you choose to pay via credit card using these methods, a POSH representative will call you (if you did not phone in the order) and confirm your credit card details, and process the card while you are on the phone.

Can I exchange an item?

Unless the item is broken, then unfortunately you cannot. So make your choice carefully.

Can I lay-by my order?

Yes you can! We offer a two-month lay-by service. Simply phone us with your order instead of placing it online. When speaking to our representative, your details will be taken down, along with the details of your order. They will then explain all the payment requirements and fees relating to cancellations. There is NO fee to open a lay-by with POSH. A contract will then be mailed to you to sign. Once we receive the contract back in the mail, your lay-by will start. Lay-by payments can be made via credit card, or money order. You can also come into the store to pay in cash or via EFTPOS. You cannot add any extra items to a current lay-by. A new lay-by contract would be required for any new items.