Shipping
- How does my order arrive?
- What if not all of my order is in stock?
- Some items have an extra delivery fee. Why?
- What are the delivery charges?
- When will my order arrive?
- What if my order does not arrive after five days?
- I think my order is lost?
- Can I avoid paying for delivery?
- What happens if the address is incorrect?
- Disclaimer
How does my order arrive?
We have set out to make receiving your order as easy and safe as possible. We will use both Australia Post and a courier service, where suitable, to deliver your orders to you. What if not all of my order is in stock?
Your order will be shipped when the majority of your order is ready. In other words, if you order four items, and only three are available, those three will be shipped and the fourth item will be sent to you when it comes into stock. However, if you have ordered an item that is out of stock, we will contact you first and ask if you would like the remainder of your order sent out straight away or if you would like to wait until all the items in your order are in stock. Some items have an extra delivery fee. Why?
You will notice that some products mention an extra fee for delivery. This will apply when the item you are ordering is either very large, heavy or very fragile. The extra fee will be clearly listed, so you can see how much extra will be added for freight, before you get to the check out. The extra fee will be added on top of the normal delivery fee charged. Our delivery charges are as follows –
Victoria – First item $6.00, every subsequent item is $1.00 Interstate – First item $8.00, every subsequent item is $1.50 Balnarring, Balnarring Beach, Merricks, Bittern, Somers, Crib Point, Cerberus, Pt Leo, Shoreham, Red Hill - all orders over $10 are delivered free. When will my order arrive?
You can expect to receive your order within three to five working days, unless otherwise stated. If there will be a longer delay, we will contact you before we ship your order out. If the items are in stock, we aim to pack and send within 24 hours of processing your order. What if my order does not arrive after five days?
If you have not received your order after five days, please contact us as soon as possible to let us know. We have no way of knowing if you have received your order or not, so it is important that you contact us if you are concerned. I think my order is lost?
If an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Can I avoid paying for delivery?
Yes. You can always elect to collect your order yourself, or have someone else collect it for you, directly from our collection point at the Balnarring Village Shopping Centre, in Balnarring. This way, you will have no delivery charges added to your order. We are currently selecting where that collection point will be, so please watch for that announcement. If you would like to collect your order before we have formally announced somewhere, please email us or mention it in the comments section of your order and we will organise something for you. What happens if the address is incorrect?
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. If after placing the order, you find out that the shipping address for the order has changed, or you have made a mistake in the address details, it is your responsibility to contact us as soon as possible. Unfortunately, if the goods have already been shipped, there is nothing we can do. Disclaimer
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products. If you have any questions at all, please fee free to call us during business hours on our free call number – 1800 672 203 – and we will be happy to answer any questions you have.
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