Shipping
- How does my order arrive?
- What if not all of my order is in stock?
- What are the delivery charges?
- When will my order arrive?
- What if my order does not arrive after five days?
- I think my order is lost?
- What happens if the address is incorrect?
- Disclaimer
We have set out to make receiving your order as easy and safe as possible. We will use both Australia Post and a courier service, where suitable, to deliver your orders to you.
What if not all of my order is in stock?
Your order will be shipped when the majority of your order is ready. In other words, if you order four items, and only three are available, those three will be shipped and the fourth item will be sent to you when it comes into stock. However, if you have ordered an item that is out of stock, we will contact you first and ask if you would like the remainder of your order sent out straight away or if you would like to wait until all the items in your order are in stock.
Our delivery charges are as follows –
Australia Wide - flat $8 charge per order
Free local delivery - if you live in the following areas, all orders over $10 are delievered free to your door - Balnarring, Balnarring Beach, Merricks, Bittern, Somers, Crib Point, Cerberus, Pt Leo, Shoreham, Red Hill
You can expect to receive your order within three to five working days, unless otherwise stated. If there will be a longer delay, we will contact you before we ship your order out. If the items are in stock, we aim to pack and send within 24 hours of processing your order.
What if my order does not arrive after five days?
If you have not received your order after five days, please contact us as soon as possible to let us know. We have no way of knowing if you have received your order or not, so it is important that you contact us if you are concerned.
If an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
What happens if the address is incorrect?
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. If after placing the order, you find out that the shipping address for the order has changed, or you have made a mistake in the address details, it is your responsibility to contact us as soon as possible. Unfortunately, if the goods have already been shipped, there is nothing we can do.
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.
If you have any questions at all, please fee free to call us during business hours on number – 0428 102936 – and we will be happy to answer any questions you have.
